FREQUENTLY ASKED QUESTIONS
Got a question? Find the answer you're looking for right here! If you're still uncertain, please contact us instead!
How can I contact Sugar Works Bath & Body?
For any questions please contact us at: Hello@SugarWorksBathandBody.com
Please allow 24-48 hours for a response. Our business hours are Monday-Friday 9am-5pm Eastern time.
What forms of payment do you accept?
We accept Visa, MasterCard, Paypal, Apple Pay, Discover, Google Pay, Shop Pay, and more! If you click on Shop Pay you will see all the options. If you are on an apple device you will see Apple Pay.
What is TAT? What is the processing time to get my order?
TAT (turn around time) is the time it takes from placing your order to shipping your order.
Our current TAT is 7-10 business days.
Do you test on animals?
No way, Sugar Works Bath and Body loves animals! Our products are all cruelty-free.
Do you use parabens in your products?
No! Not a single product we carry has Parabens!
What is your refund policy?
At Sugar Works, we are committed to providing our customers with the highest quality skincare products and exceptional service. Due to the nature of our products and for hygiene reasons, we do not offer refunds or exchanges on purchases unless the item received is damaged or defective.
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. To expedite the process, please include photos of the damaged or defective item along with your inquiry. We will promptly assess the situation and provide a resolution, which may include a replacement or store credit.
We take great care in packaging and shipping our products to ensure they arrive in pristine condition. However, if you believe your order was damaged during transit, please reach out to us within 48 hours of receiving your order so we can investigate the issue and resolve it accordingly.
Your satisfaction is our top priority, and we are here to assist you with any concerns or questions you may have. Thank you for choosing Sugar Works for your skincare needs.
Can I cancel my order?
At Sugar Works, we strive to process orders quickly and efficiently to ensure timely delivery of your skincare treats. As such, we kindly ask that any cancellation requests be made within 24 hours of placing your order.
Once an order has been processed and shipped, we are unable to accommodate cancellations. We appreciate your understanding in this matter as we work diligently to fulfill each order promptly.
If you need to cancel your order within the 24-hour window, please contact us immediately with your order details. We will do our best to assist you with your request and provide any necessary support.
Thank you for choosing Sugar Works for your skincare needs. Your satisfaction is our priority, and we appreciate your cooperation with our cancellation policy.
My items arriving leaking or damaged. What should I do?
Please contact us if something in your order has leaked or is damaged at Hello@SugarWorksBathandBody.com
My item arrived in a different container than last time (or a different container than pictured on the website). Is this normal?
We strive to put our products in the same type of containers pictured on the website. However, sometimes, the exact containers are unavailable and will therefore be substituted with another reasonable container of approximately the same weight as ordered.